Refund policy
At DeviceParts, we want you to receive the right product and have a good experience shopping with us. If there is a problem with your order, please contact us and we’ll do our best to resolve it.
Faulty or Defective Products
If your product is faulty, defective or stops working under normal use, please contact us.
Depending on the problem, we may offer a repair, replacement or refund.
We may ask for photos, videos or other information to help us understand the issue. In some cases, we may need the product returned to us for testing before a final decision can be made.
Damaged Products
If your order arrives damaged, please contact us as soon as possible.
Please provide your order number and clear photos and video of:
- The damaged product
- The packaging
- Any visible damage to the shipping box
We’ll review the damage and arrange an appropriate solution.
Wrong Item Received
If we sent you the wrong product, please contact us before installing or using it.
Once we confirm the mistake, we’ll arrange a replacement or refund as appropriate.
Change of Mind
We do not normally accept returns simply because you have changed your mind, ordered the wrong product, no longer need the item, or found it cheaper elsewhere.
If we agree to accept a change of mind return, the product must generally be unused, in its original condition and include all original packaging, accessories and documentation.
Return shipping costs for approved change of mind returns will be the customer's responsibility.
Compatibility & Incorrect Purchases
DeviceParts sells a wide range of computer, laptop, mobile phone and electronic components. It is important to check that a product is suitable for your device before placing an order.
If you are unsure about compatibility, please contact us before purchasing.
If you purchase the wrong or incompatible part and the product itself is not faulty, we may treat this as a change of mind return.
Please do not install a part if you are unsure whether it is compatible with your device.
Installation & Physical Damage
Electronic components can be damaged by incorrect installation, electrical faults, physical force, liquid, modification or improper handling.
Damage caused after delivery through incorrect installation, misuse, modification or physical damage is not considered a product fault.
If you believe the product was faulty before installation, please contact us before attempting any further installation or repair.
Installed Products
If possible, please test and check your product before installing it.
If you discover a problem after installation, contact us before removing, modifying or attempting to repair the product.
We may need to inspect or test the item to determine the cause of the problem and the appropriate solution.
How to Request a Return
Before returning an item, please contact us first.
Please provide:
- Your name
- Order number
- Product name
- Reason for the return
- Photos or videos where relevant
We'll review your request and let you know the next steps.
Please do not send an item back without receiving return instructions from us.
Return Shipping
If an item is faulty, damaged, incorrect or otherwise qualifies for a remedy, DeviceParts will cover reasonable return shipping costs where required.
For approved change of mind returns, return shipping will normally be paid by the customer.
Refunds
When a refund is approved, we will normally return the money to the original payment method used for the purchase.
Once processed, the time it takes for the refund to appear in your account depends on your bank or payment provider.
Proof of Purchase
We may ask for reasonable proof of purchase before processing a return.
This can include your order number, receipt, invoice or other purchase information.
Contact Us
To start a return, you can contact us at: admin@deviceparts.com.au. Please note that returns will need to be sent to the following address: 18-22 Essington Avenue, Shop 11, Gray Northern Territory 0830, Australia.